Returns & Exchanges

30-Day Money Back Guarantee

Massageemporium.com is dedicated to bringing you exceptional quality products and service. 100% satisfaction guaranteed. Because we stand behind our products, if you are not satisfied with any product ordered from Massageemporium.com, simply call to obtain a Return Authorization number. Returns will not be accepted without pre-authorization. We will accept returns 30 days from the purchase date. All accessory and sales tools, including music, videos, DVDs, sheets, face cradle covers and marketing materials are non-refundable. Opened products are returnable only if defective and will be exchanged for the same item. Acceptance of returns after 30 days is at the discretion of Massageemporium.com. Shipping/Handling fees are non-refundable. Return shipments are at the sole expense and risk of the Buyer. Returned items should be securely packaged to reach Massageemporium.com without damage.

To return your purchase, please follow these steps:

1. Re-package the item along with all its parts in the box that it came in, or one appropriate for shipping.
2. Complete the back of your order summary and place it inside the box. You may wish to keep a copy for your records.
3. Please return your item via an insured method and keep a copy of the tracking number until your refund has been processed.

Returns via Canada Post, ship to:

Massageemporium.com
3530 de Mejanes,
Quebec, Qc
Canada
G1C 7W7

Insuring your return 

Insurance protects you against theft or loss of the item you're returning. An insurance tracking number is required to verify that your order has been received by our warehouse. We are not responsible for packages that are returned without insurance.

Keep a record of shipment until you have received credit or replacement merchandise.

Refund Details

Simply complete the back of your order summary and return the item to Massageemporium.com. For your protection, when returning your purchase, please use an insurable method of delivery. You are responsible for any costs incurred to return an item to us. It takes an average of seven business days from the day we receive the returned item to credit your account.